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Your do1111 account connects directly to bKash, Rocket and Upay so you can move money in or out without leaving your phone. Every transaction runs through your account wallet — check the balance, track the history and follow the fields shown inside your account area to keep things moving.
We route deposits through the local wallets you already use — bKash, Rocket and Upay. Open the cashier from the account menu and select the wallet that matches your phone number. The deposit screen shows the available methods and the minimum amount for each. Enter the figure you want to add, confirm the transfer on your wallet app when prompted, and your do1111 balance updates once the transaction clears on our end.
Tap the account icon in the menu and select the deposit section. The cashier page lists bKash, Rocket and Upay alongside the minimum amount for each.
Select the wallet that matches your registered mobile number. The page will display the transfer instructions specific to that method.
Type the amount you want to deposit, then approve the transfer inside your bKash, Rocket or Upay app when the prompt appears on your phone.
Once the transaction clears, your account balance updates. If it does not appear, note the wallet reference number and reach support through the contact page.
Withdrawals from your do1111 account go to the same wallet you used to deposit — bKash, Rocket or Upay. We match the payout to the source wallet as a standard account-security step; you cannot route a withdrawal to a different number without completing the identity check first. Head to the withdrawal section in your account area.
Open your account menu and select the withdrawal option. The screen displays your current available balance and the local wallet methods you can withdraw to.
Choose bKash, Rocket or Upay. The destination must match the wallet number on your account. A different number requires identity verification first.
Type the amount within the limits shown on the page, confirm the wallet number is correct and submit the request. Your account balance adjusts at this step.
Use the status label in your account transaction history to monitor progress. Keep your wallet receipt until the status reads complete.
At certain points — before a first withdrawal or when the account flags an unusual pattern — we will ask you to complete an account verification step. The fields and documents required are shown directly inside your account area under the verification section; follow only those instructions, not any external claim about what is needed. We do not state a fixed document list here because the fields shown to you depend on your account status at the time.
A verification prompt shows in your account area when our system needs to confirm your identity. Follow the fields displayed there — they reflect your current account status.
Submit documents or information that match the name and mobile number registered on your account. Mismatched details extend the review period.
Use the secure upload path inside the account area to send documents. Do not email documents unless support specifically asks you to do so.
If your verification status has not changed after you have submitted everything, reach our support team through the published contact page for a status check.
We have configured three local wallet rails for Bangladesh accounts — bKash, Rocket and Upay. Each one works for both deposits and withdrawals within your account, subject to the minimum and maximum amounts shown in the cashier. Availability for your account depends on your local law and eligible regions.
Deposit and withdraw using your bKash wallet. The cashier shows the minimum amount and the bKash number to send to. Keep the transaction reference from bKash.
Rocket transfers work for both directions. Select Rocket in the cashier, follow the amount fields and confirm the transfer in your Rocket app.
Upay is listed alongside bKash and Rocket in the cashier. Use your registered Upay number; the cashier displays current transfer instructions when you select it.
Bank Transfer appears in the cashier for accounts where it is active. Follow the account details shown there and retain the bank reference for any follow-up.
Every deposit and withdrawal leaves two records: one in your mobile wallet and one in your do1111 account history. Matching these two is straightforward when you know what to look for. The wallet sends a reference number at the point of transfer; your account history assigns a transaction ID at the point of processing. When these numbers exist on both sides, any discrepancy in the balance is traceable.
Your bKash, Rocket or Upay app generates a reference at the moment of transfer. Screenshot it or note it before you close the wallet app — this is the key detail for any dispute.
Open your do1111 account history and find the matching entry by date and amount. Each entry carries a transaction ID that our support team uses to trace the payment on our side.
Statuses in your account history include Pending, Processing and Complete. Pending means we have received the request; Processing means it is moving; Complete means the funds have settled.
Hold on to the wallet screenshot, the amount, the date, the wallet type and the do1111 transaction ID until the status reads Complete. These four details are what support needs.
Account security starts before any money moves. We check that the wallet number on a transaction matches the one registered to your do1111 account — a straightforward step that blocks transfers to unknown numbers. Your account login session uses the credentials you set at registration; keep those private. If you ever suspect your account details have been accessed by someone else, use the password reset path on the login page immediately and then contact support.
Always confirm you are on do1111 before entering your login credentials or initiating a wallet transfer. Bookmark the correct domain directly from your browser to avoid misdirection.
Deposits and withdrawals only process when the wallet number on the transaction matches the number registered to your account. Third-party wallets are not accepted at any stage.
Large withdrawals or first-time withdrawals may trigger the account verification step described above. This is a standard check, not a restriction — complete the fields shown in your account area.
For any account or transaction concern, use the contact page on do1111. Our support team is the correct route — not third-party channels or social media accounts claiming to represent us.
These questions cover the banking steps our account holders ask about most — from depositing with bKash to understanding what happens when a withdrawal sits in a pending state. If your question is not here, the contact page is the fastest route to a direct answer from our team.
bKash, Rocket and Upay are the local wallet methods configured in our cashier. Bank Transfer is also available for accounts where it is enabled. Check the cashier page inside your account for current availability in your region.
The minimum deposit amount for each wallet method is shown on the cashier page when you select that method. We do not publish a fixed figure here because it can differ by payment type and account status.
Pending means we received the transfer request but it has not fully processed yet. Note the wallet reference from your bKash, Rocket or Upay app and the amount, then contact support through the contact page if it remains pending.
The withdrawal routes back to the wallet number registered on your account. To use a different number, you need to complete the identity verification step shown in your account area before the alternative number is accepted.
Open your account area and follow the verification section displayed there. The fields shown reflect your current account status. Use documents that match your registered name and submit through the upload path in the account panel.
Gather the do1111 transaction ID from your account history, the wallet type and the amount, then reach our support team through the published contact page. Processing status means it is active on our side; support can give you a direct update.