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do1111 handles your information with care, and this page sets out exactly what data we collect, how we use it, and the choices available to you. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the credentials you set. When you carry out transactions through bKash, Rocket or Upay, we receive a transaction reference and status signal from your payment provider; we do not store your mobile wallet PIN or full wallet credentials on our servers. We also collect standard device and session data — browser type, IP address, pages visited — to keep the account experience consistent across the devices you use. This data helps us verify your identity, process your wallet activity, and respond to any support request you raise. We retain records for as long as your account remains active or as required by applicable law. Jurisdiction affects what applies to you: if local law or your eligible region restricts certain data practices, those restrictions take precedence. We do not sell your personal data to third parties for marketing. Any third-party services we use — analytics, fraud detection — are bound by data-handling agreements that limit how they can use the information we pass to them.
This policy covers the data do1111 collects and controls directly. It does not extend to third-party services you reach from our pages, and it does not override local law in your eligible region. Below is a quick breakdown of what falls inside and outside this policy.
Data you enter when you log in, update your profile or change your password falls inside this policy. We control how it is stored and who can see it. You can review and correct this data by visiting your account settings page.
When you move funds via bKash, Rocket or Upay, the payment provider processes that leg of the transaction under their own privacy terms. We receive a reference ID and status only; the wallet provider's policy governs their handling of your mobile payment data.
Our site places functional and analytics cookies on your device to keep your session active and to understand which parts of the lobby you use most. You can manage cookie preferences through your browser settings, though disabling some cookies may affect how pages load.
Links to external services — game providers, payment rails, support tools — fall outside our direct control. Each third party operates under its own privacy terms. We recommend reading those terms before sharing any data with an external service.
You have practical options when it comes to the data we hold about you. Reviewing your account details is straightforward: log in and open the account settings page where your registered name, contact number and linked wallet references are displayed. If any detail is wrong — a contact number you no longer use, for instance — you can update it directly from that screen or raise a correction request through our support route. If you want to understand what data we hold, you can submit a data inquiry through our contact form and we will respond with the relevant records. Closing your account is also an option: once processed, we retain only the transaction and identity records required by applicable law, and the rest is removed from active storage. How far these rights extend may depend on your local law and eligible region, so we handle each request in line with the rules that apply to you specifically.
Log in, open account settings and check the personal details and wallet references we hold. The information displayed is what we have on file for your account.
Update your contact number or other registered details directly in account settings. If a field is locked, raise a correction request via our support contact form.
Submit a written inquiry through our published contact form asking what data we hold. We will respond with the relevant records in line with your eligible region's requirements.
Contact our support team to close your account. We keep only the records required by applicable law after closure; all other data is removed from active systems.
If you have a question about how your data is handled, want to correct a detail or need to raise a formal inquiry, the routes below connect you to the right part of our team. We respond through the channel you use to reach us.
Submit a privacy or data inquiry through the contact form on our site. Include your registered account email so we can locate your records and respond accurately.
Open the live chat from any page on do1111 to raise an account or data question directly. For a privacy inquiry, the agent will route your request to the right team.
Send your privacy question to our published support email address. State clearly that the inquiry relates to personal data so the message reaches the correct handler.
Our approach to data handling is built around the practical steps that protect your account, keep your wallet activity secure and give you clear paths to ask questions or request changes.
We use session cookies to keep you logged in across pages and analytics cookies to see which sections of the lobby are used most. You control non-essential cookies through your browser. Disabling them may affect navigation on certain screens.
Password data is stored in hashed form; we never store it as plain text. If you suspect unauthorised access, change your password immediately from account settings and contact support through live chat or the contact form.
We keep your account and transaction records for as long as your account is active and for any period required by applicable law after closure. Records tied to bKash, Rocket or Upay transactions are held for the period required by financial compliance rules.
To update data we hold or to ask what information is on file, use the contact form or live chat. State your registered account detail in the message so we can locate your record and handle the request correctly.
The questions below cover what we get asked most about how do1111 handles personal data, what your options are and how to get in touch about a data matter.
We collect the name, contact number and credentials you enter during registration. If you transact via bKash, Rocket or Upay, we also receive a transaction reference and status from the payment provider. We do not store your mobile wallet PIN.
We do not sell your data to third parties for marketing. We share only what is necessary with service providers — analytics, fraud detection — who are bound by data-handling agreements limiting what they can do with the information.
Log in and open your account settings to see the details on file. For a full data inquiry, submit a written request through our contact form. We will respond with the relevant records in line with your eligible region's requirements.
Yes. Many fields — including your contact number — can be updated directly in account settings. If a field is locked or you cannot access settings, raise a correction request through live chat or the contact form and our team will handle it.
After closure, we remove your data from active systems and retain only the records required by applicable law — primarily transaction and identity records tied to financial compliance. The retention period depends on your local jurisdiction and eligible region.
We receive a transaction reference and status when you use bKash, Rocket or Upay. The wallet provider processes the payment leg under their own privacy terms. We recommend reading your wallet provider's policy for full detail on how they handle your mobile payment data.